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Terms & Conditions

Last updated: 28 April 2026

This page covers the terms and conditions, refund policy, and cancellation policy for services provided by Firewire Digital. By engaging us or paying an invoice, you agree to these terms.

If you have any questions before signing on, email us at [email protected].

1. About us

Firewire Digital is a search marketing agency based in Newcastle, NSW, Australia.

  • Trading name: Firewire Digital
  • Legal entity: Valley View (NSW) Pty Limited
  • ABN: 30 633 652 829
  • Address: [Full street address, Newcastle NSW]
  • Email: [email protected]

All references to “we”, “us”, “our” or “Firewire” in this document mean Valley View (NSW) Pty Limited trading as Firewire Digital. “You” or “client” means the business or individual engaging our services.

2. Pricing and payment

All prices are in Australian Dollars (AUD) and exclusive of GST unless stated otherwise. GST will be added where applicable.

A formal quote will be provided in your proposal or statement of work. Pricing starts from $2,000 per month for SEO and $1,000 per month for Google Ads Management.

Payment terms:

  • Monthly retainers are invoiced monthly in advance.
  • Project fees may require a deposit of up to 50% before work commences, with the balance due on completion.
  • Invoices are payable within 7 days of issue unless otherwise agreed.
  • Accepted payment methods: bank transfer (EFT), credit/debit card, and Wise.
  • Card payments are processed securely by our payment processor — we do not store your card details on our systems.
  • Late payments may incur a fee of 1.5% per month on the outstanding balance and we may suspend services on accounts more than 14 days overdue.

4. Term and minimum commitments

  • Monthly retainers run on a rolling monthly basis with no minimum lock-in period unless explicitly stated in your proposal.
  • Project engagements run for the duration set out in the statement of work.
  • Some campaigns (particularly SEO) require a minimum runway of 3–6 months to produce meaningful results. We will tell you up front if this applies to your engagement.

5. Cancellation policy

You can cancel a monthly retainer at any time with 30 days’ written notice sent to [email protected].

  • The 30-day notice period begins on the date we receive your written notice.
  • You will be invoiced for any final partial month on a pro-rata basis.
  • We will provide a handover of all assets, accounts and access at the end of the notice period.
  • You retain ownership of your accounts (Google Ads, Meta, GA4, etc.) and any deliverables paid for in full.

We may cancel a retainer or project with 30 days’ written notice if:

  • Invoices remain unpaid beyond 14 days, or
  • The engagement becomes unworkable due to non-cooperation, scope conflicts, or breach of these terms.

For project work, cancellation by either party before completion will be settled based on work completed to date — see Section 6 (Refunds).

6. Refund policy

Because our work is performed by humans over time, refunds are handled as follows:

Monthly retainers

  • Retainer fees are paid in advance for work delivered during the month.
  • No refunds are provided for completed work or for any portion of the month already worked.
  • If you cancel mid-month, the remainder of the month will be completed as normal — there is no early-exit refund.

Project work

  • Deposits are non-refundable once work has commenced, as they reserve our team’s time and cover initial discovery and strategy.
  • If we cancel a project before completion (other than for non-payment or breach), we will refund any prepaid amounts for work not yet performed.
  • If you cancel a project before completion, you will be invoiced for work completed to date and any prepaid balance beyond that will be refunded.

Ad spend

  • Ad spend (Google Ads, Meta Ads) is paid by you directly to the platform — we do not hold or refund ad spend.
  • Where ad spend has been pre-funded through us, any unused balance will be refunded within 14 days of cancellation.

Refund timing

  • Approved refunds are processed within 14 days to the original payment method where possible.

Disputes

If you believe a charge is incorrect, contact us at [email protected] within 14 days of the invoice date. We will investigate and respond within 7 business days.

7. Your responsibilities

To deliver effective work, we need:

  • Timely access to required platforms (Google Ads, GA4, Search Console, Meta Business Manager, CMS, etc.)
  • Approval of strategy, content and campaign assets within agreed timeframes
  • Accurate information about your business, products, services and pricing
  • Payment of invoices in line with these terms

Delays caused by missing access, approvals or information are not our responsibility and may extend timelines.

8. Results, guarantees and disclaimers

We work hard to deliver measurable outcomes and we back our recommendations with data. However:

  • Search engine rankings, ad performance and revenue results are influenced by factors outside our control (Google algorithm updates, Meta policy changes, competitor activity, market conditions, your website performance, your offer).
  • We do not guarantee specific rankings, traffic, conversion volumes or revenue figures unless explicitly stated in writing in a separate performance agreement.
  • Forecasts, projections and estimates are made in good faith based on available data and are not guarantees.

To the extent permitted by Australian Consumer Law, our total liability to you for any claim is limited to the fees you have paid us in the 3 months immediately preceding the claim.

Nothing in these terms excludes any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

9. Confidentiality and data

  • We treat all information you share with us as confidential and only use it to deliver the services.
  • We handle personal information in line with our Privacy Policy.
  • Payment card details are processed by PCI-compliant payment processors (Wise, Stripe). We do not store full card numbers on our systems.

10. Intellectual property

  • You retain ownership of your brand, content, accounts and any deliverables paid for in full.
  • We retain the right to use anonymised performance data, case studies and screenshots for marketing purposes (including testimonials, awards submissions and social content) unless you opt out in writing.
  • Tools, frameworks, templates and methodologies developed by Firewire remain our intellectual property.

11. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these terms

We may update these terms from time to time. The current version will always be published at this URL with the “last updated” date at the top. Material changes will be notified to active clients by email at least 14 days before they take effect.